Terms and disclaimers of sale

 

All items come with a warranty unless specifically mentioned and DC Music store is an authorized dealer and happy to help with warranty questions. Items shipped within the U.S. from our on line store are protected in shipping by insurance coverage. DC Music store holds the right to correct any mistakes in pricing typographical errors and or product description. All company logos are copyright etc. that company, unauthorized copy and/or duplication of anything on this site is prohibited. Shipping is factored for customers within the 48 United States. Shipping for Alaska and Hawaii may be more in certain cases. Please E-mail us for shipping if you live outside of the those areas. Items shipped outside of the U.S. are considered final. Please see our International sales link for more information on Internationals sales and information.

 

Generous return policies If within the first 21 days of your purchase you are not satisfied, DC Music store will offer either:

 

A one time full credit toward any other product we carry of equal or greater value. OR We will issue a refund less a 10% restocking fee. (This is to cover the administration, paperwork, shipping labor and for re packaging the product.)

 

In either case, the customer will be responsible for all shipping charges pertaining to the exchange or return as well as actual (or originally charged whichever is greater) shipping costs of the product when it was first sent to you. We strongly encourage you to insure any package shipped back to us. We will not be able to process merchandise damaged by the shipper otherwise.

 

Product must be in brand new condition and have all the factory packaging complete with manuals and warranty papers, and show no signs of wear. Additional fees may be applied otherwise or refusal of exchange / return. Do not write on the items box with markers, use duct or masking tape etc. as to damage the original box, items or shipping materials.

 

You must e-mail to obtain a return authorization number from one of our Internet staff. After we issue you a return authorization number, you must ship your return within 5 business days.

 

Canceled special orders are subject to a 35% restocking fee.

 

Exceptions to Our Return / Exchange Policy - Opened or used sets of strings blank media, and other disposable merchandise, installation items, computer hardware or software, sound cards, interfaces etc., sound cards, tubes, internal earphones, earplugs, harmonicas, raw-frame speakers, pickups that have been installed, books and sheet music, cassettes, CDs and videos. Drumheads, cymbals, raw speakers, and internal ear pieces. Harmonicas, microphones, recorders, mouthpieces, reeds, and any other items you put your mouth on. Nose flutes and anything else you blow your nose on. Analog and digital recording gear (such as ADATs and four-track recorders) that shows wear. We will test these items upon receipt for total usage time. These mentioned items are non-returnable or exchanged. Multi Track Recorders are subject to a 20% restocking fee. Custom Orders: No refunds or exchanges allowed. Merchandise damaged in transit should be reported to us immediately.

 

Our return policy is very generous, so please understand that our hands are tied on these specific products. We ask that you help us respect these exceptions.

 

Address for returns:

DC Music store

RA# (enter RA# given to you here)

15765 St. Rt. 170.

East Liverpool, Ohio 43920

 

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